These Terms and Conditions (“Terms”) govern your use of the MedDocCall website, communications, and services. By accessing our website, contacting us, or using our services, you agree to be bound by these Terms.
MedDocCall Ltd (“MedDocCall”, “we”, “us”, or “our”) is a company registered in England and Wales. We provide healthcare coordination and consultation support services.
If you do not agree with these Terms, you must not use our services.
MedDocCall acts solely as a facilitator and coordinator of healthcare-related services.
In particular:
MedDocCall provides coordination and support services and does not replace the role of qualified healthcare professionals involved in your care.
Any information provided by MedDocCall, whether via our website, email, phone, WhatsApp, or other communication channels, is for informational and coordination purposes only and does not constitute medical advice.
You should always seek advice, diagnosis, and treatment directly from a qualified healthcare professional. MedDocCall does not influence or control medical decisions made by you or by any healthcare provider.
By using our services, you confirm that:
You are responsible for ensuring that all information you provide is accurate, complete, and up to date.
MedDocCall may provide coordination and support services including, but not limited to:
The availability and scope of services may vary depending on individual circumstances, provider availability, and other factors.
Fees charged by MedDocCall relate solely to our coordination and facilitation services, unless explicitly stated otherwise.
Refund eligibility depends on the nature of the service provided.
MedDocCall may introduce or connect you with third-party healthcare providers. These providers operate independently and are not under our control.
We do not:
Any agreement entered into with a healthcare provider is solely between you and that provider.
To the fullest extent permitted by law:
Nothing in these Terms excludes or limits liability for fraud or any liability that cannot be excluded by law.
You agree not to:
We reserve the right to suspend or restrict access where misuse is identified.
These Terms apply to interactions via our website, email, phone, WhatsApp, and other official communication channels.
We are committed to protecting your personal data.
Please refer to our Privacy Policy for full details.
All information shared with MedDocCall will be treated as confidential and disclosed only where necessary to provide services or where required by law.
Where services involve a child:
If you have a complaint relating to our coordination services, please contact us directly. We aim to resolve concerns promptly and fairly.
Complaints relating to medical treatment should be raised directly with the healthcare provider involved.
MedDocCall shall not be liable for delays or failure to perform services caused by events beyond our reasonable control, including but not limited to acts of God, pandemics, strikes, travel restrictions, regulatory changes, or healthcare provider unavailability.
We may update these Terms from time to time. The latest version will always be available on our website.
Continued use of our services after changes are made constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales.
In the event of a dispute, the parties agree to attempt informal resolution in good faith before initiating legal proceedings. Where resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms, please contact us.
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