Privacy Policy

1. Introduction

MedDocCall Ltd (“MedDocCall”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website and services.

This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

MedDocCall Ltd
Registered in England and Wales

3. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Individuals who contact us for enquiries
  • Patients and users seeking consultations, referrals, or second opinions
  • Parents or legal guardians acting on behalf of children

4. Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Personal Identification Data

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Date of birth

4.2 Identification Documents

  • Government-issued identification documents (where required)

4.3 Health and Medical Data

  • Medical information provided by you or on your behalf, where applicable

4.4 Financial Information

  • Payment details, where necessary for services provided

4.5 Technical Data

  • IP address and usage data collected via analytics tools

5. Special Category Data

Where required, we may process special category personal data, including health and medical information. Such data is processed only where:

  • You have provided explicit consent, or
  • It is necessary for the coordination of healthcare services requested by you, or
  • It is required for legal or regulatory purposes.

6. How We Collect Your Data

Personal data may be collected through:

  • Website enquiry forms
  • Email correspondence
  • Phone calls
  • Messaging platforms such as WhatsApp
  • Direct communication initiated by you

7. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

  • Responding to enquiries
  • Arranging and coordinating consultations
  • Facilitating medical referrals and second opinions
  • Booking coordination with healthcare providers
  • Providing customer support
  • Legal, regulatory, and compliance obligations

 

Legal bases relied upon include:

  • Your consent
  • Performance of a contract or steps taken prior to entering into a contract
  • Compliance with legal obligations
  • Legitimate interests, where applicable

8. Marketing Communications

We will send marketing communications only where you have explicitly opted in.
You may withdraw your consent at any time by contacting us or using any unsubscribe option provided.

9. Sharing of Personal Data

We may share your personal data with:

  • Doctors
  • Hospitals
  • Diagnostic centres
  • Insurance providers, where applicable
  • Professional advisers and service providers supporting our operations

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

10. International Data Transfers

Some healthcare providers, including doctors and hospitals, may be located outside the UK and the European Economic Area, including India.

Where international transfers occur, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions, where applicable
  • Contractual safeguards
  • Data protection and confidentiality obligations

11. Cookies and Analytics

Our website uses Google Analytics to collect anonymised statistical information about website usage.

A dedicated Cookie Policy will be implemented separately to provide detailed information about cookies and tracking technologies.

12. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual obligations.

13. Children’s Data

Our services may involve children, but only under the following conditions:

  • Consent and approval from a parent or legal guardian
  • Consultation and communication occur in the presence of, or with the explicit approval of, the parent or legal guardian

We do not knowingly process children’s personal data without appropriate parental authority.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, store, and protect personal and medical data when you use our services.

14. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration or disclosure

15. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details provided in Section 2.

16. Complaints

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and where appropriate, notified to you.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Change Your Life

Find Your Inner Peace & Happiness

Book Consultation